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Visitation Policy Update

Effective June 16, 2020: NEW VISITOR RESTRICTIONS

We have implemented temporary visitor restrictions to help prevent the spread of the COVID-19. This policy applies to all MaineHealth care locations including hospitals, clinics and practices. Please review the policy before you arrive at our facilities.

Public Meetings

All public use of conference and community space is suspended indefinitely. This includes cancelling all events open to the public and/or community groups and meetings at any of our facilities.

Thank you for your cooperation with these temporary measures and we apologize for any inconvenience. We recognize that family support is important to our patients, particularity the very young and those facing end-of-life decisions. This was a difficult decision but we believe this is the best way to protect the health of our patients and care team members. 

Safe Appointments

Keeping you safe is our top priority as we resume time-sensitive care across the MaineHealth system. Learn more about new safety measures designed to protect you at all care locations.

Visitor parking is located in the front and back of the hospital. You will see signs denoting parking upon your arrival. Download the parking map here. 

The Waldo County General Hospital Gift Shop is located in the main lobby and offers baby items, cards, stuffed animals, snacks and more. The gift shop is open Monday through Friday from 10:00 a.m. to 3:30 p.m. 

The Best Café is located in the basement level of the hospital and is open from 6:00 a.m. – 6:30 p.m. daily for sandwiches, snacks and beverages. Hot meals are available for breakfast from 6:00 – 10:00 a.m., for lunch 11:00 a.m.- 1:30 p.m. and for dinner from 4:45 until 6:30 p.m. Visitors are asked to refrain from bringing food and drink for patients unless they check first with the nurse.

Vending machines are available for visitor use any time and are located on the first floor in the emergency department waiting room.

Free wireless internet access is available by connecting to the “mhguest” network on your laptop or mobile device.

All tobacco products including electronic cigarettes, cigarettes, cigars, pipes, smokeless tobacco are prohibited on the grounds of all Waldo County General Hospital facilities, including parking areas and in vehicles. Learn more about smoking cessation here
There is a quiet waiting area on the first floor reserved for the families of surgical patients. Arrangements can be made with the switchboard to advise the family as soon as a report from the recovery room is available.

In addition to the lobby waiting area, there are areas on all levels where visitors may wait or where patients may visit with guests.

Incoming mail and flowers are received at the front desk and delivered to patient rooms via our volunteer organization. Postal stamps may be purchased at the front desk and outgoing mail may be given to a member of the nursing staff or unit secretary.

The goal of the staff at Waldo County General Hospital is to provide you and your family with the best possible care. If you have any suggestions, questions or concerns, please contact the Patient Experience & Patient Relations Champion or administration and let us know how we may better serve you. Patient Relations can be reached by callling 207-301-8491 or administration can be contacted Monday-Friday 7:30 a.m. – 4:00 p.m. by calling 207-505-4102.

To give you an opportunity to evaluate your care and to give us an opportunity to improve patient care, Waldo County General Hospital participates in a written Patient Perception of Care Survey. If you receive a survey in the mail, the staff at Waldo County General Hospital would appreciate it if you and your family complete the survey and return it in the envelope provided. All of your responses are confidential. Your suggestions may help us better serve you, your family and the community in the future.