Patient Safety During COVID-19Keeping you safe is our top priority. Learn more about our enhanced safety measures and why you shouldn't delay care.
COVID-19 Patient Safety FAQs
We want to perform your surgery or procedure in the safest possible circumstances.
Before your appointment, a care team members will contact you to ask you about possible symptoms of COVID-19 to ensure that we do not perform any surgery or procedure while you are sick.
Even if they do not have any symptoms, some patients will be tested for COVID-19 before their scheduled procedure. This helps us remain confident that patients are unlikely to undergo surgery with possible coronavirus infection present. We are doing this as a precautionary measure so that we have all of the information we need to provide you with an ideal care experience and to support a smooth recovery.
Please let us know if you have had close (such as a household member or caregiver) exposure to someone who is known or suspected to have COVID-19. We may need to adjust our plans for your safety.
MaineHealth care teams are working around the clock to monitor the evolving COVID-19 situation and to ensure excellent patient care as well as family and visitor safety.
As a precautionary measure we have restricted visitors in all of our hospital and outpatient facilities until the spread of COVID-19 is no longer a threat. Currently, patients are not allowed to have visitors while in the hospital. However, there a certain exceptions to this visitor policy:
- Pediatrics: one parent/guardian at a time
- Obstetrics: one spouse/coach allowed in labor and delivery area
- Day Surgery: one person involved in care
- Patient Discharges: one person allowed for the purpose of picking up a patient for discharge
- Practice and Outpatient Procedural Areas: One person allowed as an escort, only if the patient requires their help with mobility, support or communication with care team, such necessity to be determined by triage or care providers. Escorts will be encouraged to drop-off patients when possible.
For these exceptions the visitor must be 18 years or older.
Staying ConnectedTo help our patients stay connected with family and friends, we are providing iPads and access to the video chat app, Zoom at MaineHealth hospitals. Through those iPads, our patients have spent almost 130 hours chatting with their friends and family during April!
No. Our goal is to keep you in the hospital until your health is strong enough for you to leave safely. Your clinical team will work with you to anticipate any post-surgical or post-procedural needs such as:
- A ride home
- Support during your recovery
- A place to go to after your procedure
If you have any issues or concerns that could get in the way of a smooth transition out of the hospital after your procedure, please talk to your care team about them before coming to the hospital.
Everyone entering our hospitals and clinics, including employees and visitors, will be screened for symptoms and known high-risk exposures. Everyone will be offered a mask to wear to prevent spread of infection to others. Patients who are known to be infected with COVID-19 are kept in special isolation areas to protect other patients, providers and staff.
MaineHealth has expertise in caring for patients with complex health conditions, and in infection prevention and control. Your care team is working hard to assess whether your surgery can be safely postponed. If they have contacted you to schedule your surgery, they believe that the benefits of moving forward with your surgery outweigh the risks of coming to the hospital.
If you are wondering if your surgery can be postponed until after the COVID-19 outbreak is over, talk to your surgeon or another care team member about your concerns. Clear and direct communication is an important part of our patient safety plan.