Innovation & Care Design
To foster innovation in support of our quality efforts, Maine Medical Center has introduced 'Operational Excellence'. This practice creates a culture of continuous improvement across MMC campuses. Teams engage in the Plan-Do-Study-Act (PDSA) cycle, using a daily process of gathering data, assessing performance to key metrics and solving problems in real-time. Every day, leaders visit front-line teams to hear about progress over the previous 24 hours, and help by removing barriers to safe care. This daily management practice engages and empowers all members of our care community to work together in achieving our mission, vision, values and strategic goals.