Strategic Plan

MaineHealth Care at Home is a member of MaineHealth, a not-for-profit family of high-quality hospitals, providers and healthcare organizations, dedicated to a vision of working together so our communities are the healthiest in America. In 2015 a System Strategic Planning Committee composed of community volunteers and leaders from across the MaineHealth service area aligned and developed the system-level strategic plan that outlines key priorities common to all our communities. The MaineHealth Strategic Plan sets the course for the development of strategic plans for all organizations within the network.

The MaineHealth Care at Home 2017-2019 Strategic Plan supports that common vision and reflects key priorities set forth by MaineHealth and also reflects local health care needs and priorities. It is a roadmap for every program and service we develop. From working to improve timeliness of care to reducing re-hospitalizations to keep people independent and at home, everything we do is linked to the strategic priorities listed below. Each of these priorities has goals that help us meet our mission and provide the best home healthcare services possible to our community.

MaineHealth Care at Home Strategic Plan, FY 2017-19

Read the MaineHealth Care at Home FY 2017-19 Strategic Plan to learn more about our goals and objectives.
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Collaboration & Partnerships

Implement strategic initiatives and activities to demonstrate a commitment to community collaborations and partnerships.

  • Engage healthcare providers and community care partners to implement formalized agreements that align with the principles of the Triple Aim by Sept. 30, 2017.
  • Establish preferred provider relationships with leading and dominate MaineHealth referral sources (MMC, MMP, SMHC and Pen Bay) by Sept. 30, 2017.
  • Increase market share with MMC from 72% to 73.5%.
  • Improve customer service.

Quality & Patient Experience

Provide patients and families with timely access to safe, efficient, effective and equitable home care. Attain a four-star rating from CMS for quality and a five-star rating for patient engagement.

Workforce Engagement & Development

Promote and invest in engagement and professional development of all employees through our organization.

Financial Performance

Develop and implement standardized protocols by Sept. 30, 2017, that are aligned with the MaineHealth system service lines.

  • COPD
  • Diabetes
  • Lower extremity joint replacement

Develop and implement specialty/service lines, or clinical competencies, for caring for specific patient populations.

  • Behavioral Health: Ensure that at least 20 clinicians obtain certifications by June 30, 2017.
  • Dementia: Ensure 100% of staff will receive basic dementia care module training by Sept. 30, 2017.

Assess to care through:

  • Integrating pharmacy consultation ton care at home in partnership with MaineHealth Enterprise Pharmacy by Sept. 30, 2017.
  • Evaluating viability and sustainability of chronic care clinics and deliver a recommendation by Sept. 30, 2017.

Service Delivery Redesign & Innovation

Use innovative methods and technology to align services with the evolving needs of the patient population to ensure seamless care and care transitions.

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