Referrals | For Healthcare Professionals

To Make a Referral, call 1-866-255-8744 (toll free)

No matter what care your patients need, MaineHealth Care at Home can help.  Across our home care, palliative care, hospice and private duty care programs.  MaineHealth Care at Home Referral Center has extended hours to serve you better.  Referral Specialists can answer questions, arrange services, and clarify insurance coverage.  A liaison nurse may be assigned to work directly with a patient's hospital, rehabilitation facility, nursing home, case manager, or physician to smooth the transition home.

Fax Referrals

Physicians and others in the health care community may refer patients via fax.  Faxes may be sent to 1-207-775-5521

Physician Order Line

For physician orders, or home health plan of care changes for your active patients, please call our Physician Order Line at 1-800-257-9099 and speak directly with a nurse.  The Physician Order Line is available Monday - Friday from 8am to 5pm.

For General Inquiries

  • call us at 1-800-660-4867  (We have 24 hour on-call service)
  • fax us at 1-207-282-4148
  • email us at:  info@mhcah.org

In-service opportunities

Upon request, we can arrange in-services to professional staff on topics to include:

  • Home health benefits and services
  • Eligibility and reimbursement programs
  • Care topics to include wound care, telehealth, diabetes, rehabilitation programs, post-operative joint replacement services, and palliative care.

In addition, our Provider Relations Team works with the healthcare community to facilitate services that ensure a smooth transition home from a hospital or skilled care facility. We also have assigned liaisons to member hospitals to help facilitate referral and care transitions.

If you are interested in arranging an on-site informational session, please call 1-800-660-4867 and ask for Provider Relations.

Face-to-face encounters

On January 1, 2015, the Centers for Medicare & Medicaid Services (CMS) made additional changes to the Face-to-Face (F2F) documentation requirements that are part of the eligibility standards for all Medicare home health agencies. When referring to home health, the certifying physician must include documentation that substantiates:

  • Need for skilled services
  • Homebound status
  • Services under a physician plan of care
  • Face-to-Face encounter occurred 90 days prior to or 30 days within the home health start of care

To learn more about F2F documentation requirements and to print Referral/ F2F forms, please view the links below:

Quality initiatives

MaineHealth Care at Home maintains a comprehensive program for outcome-based quality improvement. Our efforts include utilization of a comprehensive benchmarking service though Strategic Healthcare Programs.

In addition to these efforts, we contract with a national consulting firm to survey our patient satisfaction.

Important Notice on Quality Measures

The Centers for Medicare and Medicaid Services (CMS) publishes Home Health Compare for the home health industry. To learn more and review findings go to http://www.medicare.gov/

Easy and convenient referral service

You just need to dial one number for all our programs. Call toll-free at 1-866-255-8744.

Our Intake Clinicians are available to answer your questions, describe the benefits of home care, arrange for services and verify insurance coverage. We accept Medicare, MaineCare and all major private insurance. The fax number is 207-775-5521.

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