MaineHealth Operational Excellence Team Honored with Quality Improvement Leadership Award

March 23, 2017

The MaineHealth Operational Excellence Team – a systemwide group of performance improvement professionals – has been awarded the 2017 Quality Improvement Leadership Award from Maine Quality Counts (QC), a nonprofit organization working to transform health and healthcare. This award recognizes an individual or organization that has introduced innovations, used creativity, and embraced risk-taking in their leadership of demonstrably successful quality improvement initiatives. The award will be presented at the 14th annual QC Conference on April 5 at the Augusta Civic Center.


Operational Excellence is a program that brings leaders and team members together to engage in work focused on improving safety, quality, and patient experience. Beginning with Pen Bay Medical Center in 2013, Operational Excellence has now rolled out at almost every organization across the MaineHealth system.


“MaineHealth has made an unprecedented effort towards engaging all of our member organizations in quality improvement,” said Jordan Peck, PhD, senior director of the MaineHealth Center for Performance Improvement. “The QC Quality Improvement Leadership Award is a testament to the incredible progress we’ve made as a system toward building a culture of continuous improvement.”


One aspect of this program is the “Gemba walk” where leaders visit numerous departments, every day, to talk directly with teams about the work being done there. Department personnel collect data on the issues they wish to improve – summarized as Key Performance Indicators that are measured and tracked daily – and share this information at the Gemba walk.


“Operational Excellence has shown us that we can solve our problems together using creative and innovative solutions,” added Peck. “The Operational Excellence Team has played an integral role in ensuring that our quality improvement work is fully supported by leaders and team members across our system.”