Technology is making it easier for patients and providers to interact, thus improving communication, safety, and patient-provider relationships. New tools are helping patients become more actively involved in their care and maintaining their health, according to results of the 19th Annual Health Care’s Most Wired® survey, released July 10 by the American Hospital Association’s (AHA) Health Forum.
According to the survey, Most Wired hospitals are using smart phones, telehealth and remote monitoring to create more ways for patients to access health care services and capture health information. This year’s results show:
76 percent offer secure messaging with clinicians on mobile devices.
When patients need ongoing monitoring at home, 74 percent use secure emails for patients and families to keep in touch with the care team.
68 percent simplify prescription renewals by letting patients make requests on mobile devices.
62 percent add data reported by patients to the electronic health record to get a better picture of what is going on with the patient.
Nearly half of the hospitals are using telehealth to provide behavioral health services to more patients.
40 percent offer virtual physician visits.
Ralph Johnson, regional chief information officer said, “Franklin Memorial Hospital has been recognized as a Most Wired hospital for eight years, this year in the “Small and Rural” category, demonstrating innovation in the use of technology in rural Maine for the benefit of our patients.”
“The Most Wired hospitals are using every available technology option to create more ways to reach their patients in order to provide access to care,” said AHA President and CEO Rick Pollack. “They are transforming care delivery, investing in new delivery models in order to improve quality, provide access and control costs.”
Innovation in patient care embraces emerging technologies and underscores the need for secure patient information exchange. Hospitals have increased their use of sophisticated IT monitoring systems to detect patient privacy breaches, monitor for malicious activities or policy violations and produce real-time analysis of security alerts. For example: 97 percent use intrusion detection systems; 96 percent perform data access audits; and nearly 90 percent run targeted phishing exercises to teach employees to question suspicious emails.
HealthCare’s Most Wired® survey, conducted between Jan. 15 and March 15, 2017, is published annually by Health & Hospitals Networks (H&HN). The 2017 Most Wired® survey and benchmarking study is a leading industry barometer measuring information technology (IT) use and adoption among hospitals nationwide. The survey of 698 participants, representing an estimated 2,158 hospitals — more than 39 percent of all hospitals in the U.S. — examines how organizations are leveraging IT to improve performance for value-based health care in the areas of infrastructure, business and administrative management; quality and safety; and clinical integration.
Franklin Memorial Hospital has been a member of MaineHealth since October 2014. Besides Franklin other MaineHealth organizations recognized for being Most Wired this year are Southern Maine Health Care in Biddeford, and Maine Medical Center on Portland.
Detailed results of the survey and study can be found in the July issue of H&HN. For a full list of winners, visit www.hhnmag.com.