Maine Medical Partners and Maine Medical Center Integrate Operational Excellence Programs

July 26, 2019
Maine Medical Partners (MMP) and Maine Medical Center (MMC) are integrating their Operational Excellence (OpEx) programs into a unified program. OpEx helps to advance safe and effective patient care through establishing goals that track areas departments want to improve.

OpEx has emerged as a way to help hospitals and practices address community health needs, such as improving mental health care and fighting the opioid epidemic. The consultation-liason psychiatry team has established a project to create a best practice around prescribing the overdose antidote Narcan to patients with opioid use disorder.

“Operational Excellence provides guided process improvement, which has resulted in benefits for both hospitalized patients and the community at large,” said Devon Gillis, NP, a member of the consultation-liason psychiatry team at Maine Medical Center.

MMC and MMP are ensuring the voices of patients in the community are heard as they use OpEx to improve patient experience with the help of patient advisors.

“It is exciting to collaborate with caregivers and administration to champion patient safety and care with an emphasis on policy, planning and improvement,” said patient advisor Linda Simonsen. “I truly believe that some of the most dramatic changes in healthcare have been inspired by patient feedback on their experiences, in the hospital and as outpatients.”

MMC and MMP will be holding their fourth annual Quality and Safety Celebration on Sept. 5 from 2:30 p.m. – 4 p.m. in the Dana Center Auditorium at 22 Bramhall Street in Portland. All are welcome to come and learn more about the growing portfolio of work at MMC and MMP.