Mission, Vision and Values

Mission

NorDx will establish a regional network of laboratory services in support of our partners in healthcare. NorDx is committed to high-quality, cost-effective laboratory operations which emphasize customer satisfaction, value, innovation and staff development through leadership, technology, and service.

Vision

Supporting our partners in healthcare with laboratory services of superior value.

Values

NorDx and all MaineHealth member organizations share a common set of values. These values serve as a road map to cultivate our shared core attributes at NorDx and throughout MaineHealth.

Patient-Centered

Act with compassion and kindness.
Listen actively and validate concerns; focus on the individual’s needs.
Communicate effectively with patients, clients and families.
Treat everyone with respect and courtesy; acknowledge cultural differences.
Be empowered to advocate and speak up for patient and client safety.
Partner with the people we care for, their families and care teams to develop a shared plan.
 

Respect

Recognize all the people we care for, their family, visitors and co-workers as valued members of the healthcare team.
Listen actively and respond thoughtfully.
Treat others as you would want to be treated.
Embrace diversity, acknowledging each person’s uniqueness.
Be empathetic, compassionate and kind.
Foster a professional and healing atmosphere.
 

Integrity

Demonstrate professionalism at all times, regardless of the behavior of others.
Maintain confidentiality and respect the privacy of all.
Develop and maintain a culture of trust and accountability.
Act with honesty and transparency at all levels of the organization.
Model behavior that is consistently honest and ethical.
Acknowledge mistakes as opportunities to learn and grow.
 

Excellence

Consistently seek improvements in processes and performance.
Set high standards.
Strive to exceed expectations with every interaction.
Lead by example.
Work collaboratively as a team.
Pursue opportunities to learn and grow personally and professionally.
 

Ownership

Follow up and follow through.
Look beyond our individual roles to do what is necessary to get the job done successfully.
Take responsibility for our actions and our collective outcomes.
Approach challenges with optimism.
Represent our organization in a positive light.
Promote an accountable, fair and supportive environment.
 

Innovation

Welcome change with a positive attitude.
Inspire others and foster creativity.
Be courageous.
Encourage diverse perspectives.
Invest in people, technology and research.
Commit to lifelong learning and educating.

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