Visitation Policy Update

Consistent with our commitment to help prevent further community spread of COVID-19 and to safeguard our colleagues, we are implementing further changes to our visitor policies. These measures are effective Friday, March 20.

Visitor Restrictions

No visitors will be permitted at Pen Bay Medical Center (PBMC) or Waldo County General Hospital (WCGH) except in the following circumstances:
  • Pediatrics: One parent/guardian at a time allowed in all areas
  • Obstetrics: One spouse/coach allowed in labor and delivery area
  • Day surgery: One person involved in care
  • End of Life: One visitor at a time for patients likely to expire within 24 hours (all areas)
  • Extraordinary Circumstances: One person at a time, if presence is necessary for communication with care team or patient support (e.g., patient with disabilities). The determination may be made only by attending physician or designee, and record in the medical record, if feasible)
  • Patient discharges: One person allowed for the purpose of picking up a patient for discharge.

Visitation at Emergency Department/ Ambulatory settings / Outpatient Procedural Areas:
One person allowed as an escort, only if the patient requires help with mobility, support or communication with care team, such necessity to be determined by triage or care providers. Escorts will be encouraged to drop-off patients when possible.

  • For all exceptions permitted above, only one person over the age of 18 may be on the PBMC/WCGH campus to visit/escort/accept discharge of patient.

Visitor Health Screenings

All visitors must be screened upon entrance to a facility. Potential visitors will be asked series of screening questions.

Visitor Protocol

Permitted visitors will be required to both perform hand hygiene prior to entering and upon leaving the patient’s room / care area and to the extent possible asked to remain at least six feet from the patient at all times.

Public Meetings

All public use of conference and community space is suspended indefinitely. This includes cancelling all events open to the public and/or community groups and meetings at any of our facilities.

Thank you for your cooperation with these temporary measures and we apologize for any inconvenience. We recognize that family support is important to our patients, particularity the very young and those facing end-of-life decisions. This was a difficult decision but we believe this is the best way to protect the health of our patients and care team members. 

 

Registration & Lab

All patients coming to Pen Bay Medical Center for a procedure must check in at the registration desk in the main entrance of the hospital. 

Registration Desk Hours

Monday-Friday, 7:00 a.m. – 5:30 p.m. Saturday 8:00 a.m. – noon

When registering at any of our facilities, be sure to bring with you:

  • Your insurance card(s)
  • A photo ID
  • Orders from your doctor or other paperwork 

Outpatient Lab Hours

Effective Friday, April 3, lab services will now be open to outpatients Monday through Friday from 7 a.m. to 4 p.m. There will be no weekend hours until further notice.

Monday - Friday, 7:00 a.m. – 5:30 p.m.
Saturday, 8:00 a.m. – noon
Sunday, closed

Outpatient Lab: 207-301-8720.

Note: Patient Registration and Outpatient lab are generally closed during major holidays including:

  • President’s Day
  • Memorial Day
  • Fourth of July
  • Labor Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day
  • New Year’s Day

Helpful Information

Library

Library Hours
For assistance, please call the library at 207-301-8456 or email Ashley Duguay.

Patient Health Resources
MedlinePlus is the most authoritative source for consumer health information on the Internet. For a more robust listing of resources or for assistance, please contact the library.

Gift Shop

The Gift Shop at Pen Bay Medical Center is located on the main hallway and offers gifts, cards and flowers delivered direct to patient rooms. The gift shop is open Monday through Friday from 9:00 a.m. to 4:00 p.m. The gift shop can also be reached by calling 207-301-8557.

Bay View Café & ATM

The Bay View Café is open 6:30 a.m. – 6:30 p.m. An ATM is located inside the Bay View Café.

Internet Access

Free wireless internet access is available by connecting to the “MHGuest” network on your laptop or mobile device.

Chapel & Spiritual Care

The Chapel is located off the main hallway across from the outpatient lab and is open for contemplation and prayer. Please speak with your nurse or care provider to arrange for spiritual support or chaplain services, or call 207-301-8546.

Visiting Quarry Hill Retirement Community

Due to the COVID-19 Pandemic: 

With the health and safety of our patients as our top priority and with guidance and support from our physician leaders, the Knox Center and Quarry Hill have temporarily limited visitation at our long term care and assisted living facilities.

We recognize that limiting visits has a significant impact on our residents and their families. Our medical leaders evaluated all of the guidance available and believe the best way to eliminate opportunities for infection and protect the health of our residents and team members is to implement this action. We did not take this decision lightly, and we are eager to restore full visitation when it is safe to do so. 

Directions

If using a GPS, enter the street address: 30 Community Drive, Camden, ME 04843. PLEASE CALL BEFORE VISITING.

For more information about Quarry Hill, click here.

Visiting the Knox Center

Due to the COVID-19 Pandemic: 

With the health and safety of our patients as our top priority and with guidance and support from our physician leaders, the Knox Center and Quarry Hill have temporarily limited visitation at our long term care and assisted living facilities.

We recognize that limiting visits has a significant impact on our residents and their families. Our medical leaders evaluated all of the guidance available and believe the best way to eliminate opportunities for infection and protect the health of our residents and team members is to implement this action. We did not take this decision lightly, and we are eager to restore full visitation when it is safe to do so. 

Directions

If using a GPS, enter the street address: 6 White Street, Rockland, Maine 04841. PLEASE CALL BEFORE VISITING.

For more information about the Knox Center, click here.

Cost Estimates and Pricing

We are committed to providing patients and families with the pricing information needed to make informed healthcare decisions. To speak with a MaineHealth Patient Financial Services Representative or request an estimate for services, please call 207-887-5100 or toll free at 866-804-2499, Monday – Thursday, 8:00 a.m. – 6:00 p.m. and Friday, 8:00 a.m. – 5:00 p.m.

You can also visit the Maine Health Data Organization’s Maine HealthCost website to learn more about the topic of price transparency and health costs for Maine residents.

No Smoking Policy

All tobacco products including electronic cigarettes, cigarettes, cigars, pipes, smokeless tobacco are prohibited on the grounds of all Pen Bay Medical Center facilities, including parking areas and in vehicles. Learn more about smoking cessation here.

Pen Bay Community Wellness Trail

The Community Wellness Trail at Pen Bay Medical Center.

The trail, now open to the public, spans around the perimeter of the hospital grounds and is accessed by three trail heads, including a small, parking lot across from CedarWorks on Route 1. Two additional trail heads are located within the Pen Bay Medical Center Campus at Pen Bay Urology, 3 Glen Cove Drive and the Pen Bay Café.

This project has been brought to the community with the support of Pen Bay Medical Center colleagues, community members and local businesses.

The Community Wellness Trail includes nine Fit-Trail stations. For your safety, please read the directions at each station and follow the instructions while participating in the activity. The target heart beat range guides located at each station provide valuable information regarding how you should pace yourself during exercise.

While using the Community Wellness Trail we ask that you…

  • Please plan ahead and prepare to carry out any trash. (Dog waste stations are located at each trail head.)
  • Please stay on the trail.
  • Respect the wildlife.
  • Be considerate of other visitors and respect the privacy of our patients.
  • The Community Wellness Trail is open from sunrise to sunset.
  • Dogs must be leashed at all times.
  • Please check for ticks after walking the trail
Download a map of trail.

More About COVID-19 

MaineHealth hospitals are well-prepared for infectious disease outbreaks in the communities we serve. You can help prevent the spread of COVID-19 (also known as novel coronavirus) by staying informed and following these safety recommendations.

COVID-19 is a new disease that causes flu-like symptoms. Most cases are mild to moderate. Older adults and people with pre-existing medical conditions, may experience more severe respiratory illness. Symptoms may include: fever, cough, and/or shortness of breath.

If you feel you need medical attention, call your primary care provider before going to a healthcare facility. If you do not have a primary care provider and need emergency care, call the emergency department before arriving.

It is critical for all of us to choose reliable sources for the latest information. Both the Maine CDC and the U.S. CDC remain the best sources for up-to-date information about COVID-19, and we strongly recommend you visit their websites.

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