Temporary Visitor Restrictions

Further changes to SMHC visitor policies - Effective Saturday, March 21 at 6 a.m.

Consistent with our commitment to help prevent further community spread of COVID-19 and to safeguard our colleagues, we are implementing further changes to our visitor policies. These measures are effective Saturday, March 21, 6 a.m.

NO VISITORS are permitted on Southern Maine Health Care’s campus, except the following:

  • Pediatrics (one parent/guardian at a time allowed in all areas)
  • Obstetrics (one spouse/coach allowed in labor and delivery area)
  • Day Surgery (one person involved in care)
  • End of Life (one visitor at a time for patients likely to expire within 24 hours (all areas)
  • Extraordinary circumstances (one person at a time), if presence is necessary for communication with care team or patient support (e.g., patient with disabilities). The determination may be made only by attending physician or designee, and record in the medical record, if feasible)
  • Patient Discharges: One person allowed for the purpose of picking up a patient for discharge.
  • Emergency Department/Ambulatory/Outpatient Procedural Areas: One person allowed as an escort, only if the patient requires their help with mobility, support or communication with care team, such necessity to be determined by triage or care providers. Escorts will be encouraged to drop-off patients when possible.

For all exceptions permitted above, only one person over the age of 18 may be on the SMHC campus to visit/ /escort/accept discharge of a patient.

  • All visitors/escorts are subject to screening.
  • Visitors/escorts with respiratory symptoms will NOT be allowed to enter SMHC facilities.
  • Visitors/escorts must:
  1. Perform hand hygiene prior to entering and upon leaving the patient’s room/care area; and
  2. Remain at least six feet from the patient at all times (as much as possible)

These restrictions are for the protection of patients, employees, visitors, and the public, and consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These restrictions are imposed by order of the Hospital President and Chief Medical Officer.

We recognize that family support is important to our patients, particularity the very young and those facing end-of-life decisions. This was a difficult decision but we believe this is the best way to protect the health of our patients and care team members.

Designated Entrances for Visitors

  • Biddeford Medical Center: All visitors and patients please use the main entrance only.
    Biddeford Emergency Department: Patients needing ED care should only use the ED entrance including the side ED entrance.
  • Sanford Medical Center and SMHC’s community site locations will limit access points as necessary.

Public and Community Meetings:

  • All public use of conference and community space is suspended indefinitely. All events open to the public/community groups and meetings at any of our facilities are cancelled.


Get the latest MaineHealth COVID-19 updates.