Visitation Policy Update

Consistent with our commitment to help prevent further community spread of COVID-19 and to safeguard our colleagues, we are implementing further changes to our visitor policies. These measures are effective Friday, March 20.

Visitor Restrictions

No visitors will be permitted at Pen Bay Medical Center (PBMC) or Waldo County General Hospital (WCGH) except in the following circumstances:
  • Pediatrics: One parent/guardian at a time allowed in all areas
  • Obstetrics: One spouse/coach allowed in labor and delivery area
  • Day surgery: One person involved in care
  • End of Life: One visitor at a time for patients likely to expire within 24 hours (all areas)
  • Extraordinary Circumstances: One person at a time, if presence is necessary for communication with care team or patient support (e.g., patient with disabilities). The determination may be made only by attending physician or designee, and record in the medical record, if feasible)
  • Patient discharges: One person allowed for the purpose of picking up a patient for discharge.

Visitation at Emergency Department/ Ambulatory settings / Outpatient Procedural Areas:
One person allowed as an escort, only if the patient requires help with mobility, support or communication with care team, such necessity to be determined by triage or care providers. Escorts will be encouraged to drop-off patients when possible.

  • For all exceptions permitted above, only one person over the age of 18 may be on the PBMC/WCGH campus to visit/escort/accept discharge of patient.

Visitor Health Screenings

All visitors must be screened upon entrance to a facility. Potential visitors will be asked series of screening questions.

Visitor Protocol

Permitted visitors will be required to both perform hand hygiene prior to entering and upon leaving the patient’s room / care area and to the extent possible asked to remain at least six feet from the patient at all times.

Public Meetings

All public use of conference and community space is suspended indefinitely. This includes cancelling all events open to the public and/or community groups and meetings at any of our facilities.

Thank you for your cooperation with these temporary measures and we apologize for any inconvenience. We recognize that family support is important to our patients, particularity the very young and those facing end-of-life decisions. This was a difficult decision but we believe this is the best way to protect the health of our patients and care team members. 


Directions to Waldo County General Hospital.
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Visitor parking is located in the front and back of the hospital. You will see signs denoting parking upon your arrival. Download the parking map here. 

Gift Shop

The Waldo County General Hospital Gift Shop is located in the main lobby and offers baby items, cards, stuffed animals, snacks and more. The gift shop is open Monday through Friday from 10:00 a.m. to 3:30 p.m. 

Best Café

The Best Café is located in the basement level of the hospital and is open from 6:00 a.m. – 6:30 p.m. daily for sandwiches, snacks and beverages. Hot meals are available for breakfast from 6:00 – 10:00 a.m., for lunch 11:00 a.m.- 1:30 p.m. and for dinner from 4:45 until 6:30 p.m. Visitors are asked to refrain from bringing food and drink for patients unless they check first with the nurse.

Vending machines are available for visitor use any time and are located on the first floor in the emergency department waiting room.

Wireless Internet

Free wireless internet access is available by connecting to the “mhguest” network on your laptop or mobile device.

No Smoking Policy

All tobacco products including electronic cigarettes, cigarettes, cigars, pipes, smokeless tobacco are prohibited on the grounds of all Waldo County General Hospital facilities, including parking areas and in vehicles. Learn more about smoking cessation here

Surgical Family Waiting Room

There is a quiet waiting area on the first floor reserved for the families of surgical patients. Arrangements can be made with the switchboard to advise the family as soon as a report from the recovery room is available.


In addition to the lobby waiting area, there are areas on all levels where visitors may wait or where patients may visit with guests.

Mail & Flowers

Incoming mail and flowers are received at the front desk and delivered to patient rooms via our volunteer organization. Postal stamps may be purchased at the front desk and outgoing mail may be given to a member of the nursing staff or unit secretary.

Patient Relations

The goal of the staff at Waldo County General Hospital is to provide you and your family with the best possible care. If you have any suggestions, questions or concerns, please contact the Patient Experience & Patient Relations Champion or administration and let us know how we may better serve you. Patient Relations can be reached by callling 207-301-8491 or administration can be contacted Monday-Friday 7:30 a.m. – 4:00 p.m. by calling 207-505-4102.

To give you an opportunity to evaluate your care and to give us an opportunity to improve patient care, Waldo County General Hospital participates in a written Patient Perception of Care Survey. If you receive a survey in the mail, the staff at Waldo County General Hospital would appreciate it if you and your family complete the survey and return it in the envelope provided. All of your responses are confidential. Your suggestions may help us better serve you, your family and the community in the future.

More About COVID-19 

MaineHealth hospitals are well-prepared for infectious disease outbreaks in the communities we serve. You can help prevent the spread of COVID-19 (also known as novel coronavirus) by staying informed and following these safety recommendations.

COVID-19 is a new disease that causes flu-like symptoms. Most cases are mild to moderate. Older adults and people with pre-existing medical conditions, may experience more severe respiratory illness. Symptoms may include: fever, cough, and/or shortness of breath.

If you feel you need medical attention, call your primary care provider before going to a healthcare facility. If you do not have a primary care provider and need emergency care, call the emergency department before arriving.

It is critical for all of us to choose reliable sources for the latest information. Both the Maine CDC and the U.S. CDC remain the best sources for up-to-date information about COVID-19, and we strongly recommend you visit their websites.

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