Visitor Guidelines

Visiting Stephens Memorial Hospital

Whether you are coming to Stephens Memorial Hospital as a patient or a visitor, we want your experience to be as pleasant and stress free as possible. If you have any questions when you arrive, please ask our friendly staff, we are happy to answer any additional questions.

Visiting Loved Ones

We recognize the importance of family and friends to the wellbeing and recovery of our patients. Visiting hours are flexible to meet the needs of our patients throughout their stay in the hospital. If you have any questions please check with the nurse caring for your loved one.

Internet Access

Free Wireless Internet connections are available for all patients and visitors. Download Wireless Access instructions on how to configure your computer or call the Help Desk at 207-662-6400.

Non-Smoking Campus

For the health and safety of our patients, visitors, employees, and the community, all Stephens Memorial Hospital owned and leased properties are tobacco-free, including parking areas. This policy applies to anyone on any SMH campus, including patients, employees, contractors, and visitors.

For tobacco treatment information, contact the Maine Tobacco Helpline toll-free 800-207-1230.

Café at Stephens

The Cafe features a self-service coffee bar and a vending machine. The refrigerated vending machine is stocked with food items that are prepared daily by the Stephens Memorial Hospital Food and Nutrition Services department providing a range of healthy food options. The Café at Stephens is open 24/7. The area also features comfortable seating and access to free Wi-Fi.

Public Restrooms

Public restrooms are located on by Central Registration and near drawing lab. We ask that visitors do not use patient bathrooms.

Telephone Calls

It is our policy to give telephone callers a patient's telephone number and to connect them through to the room unless the patient has specified otherwise. We want to be helpful to friends and relatives, but we are primarily concerned with protecting the privacy and confidentiality of our patients. Therefore, we will not give telephone callers details about condition, divulge whether or not a patient is out of surgery yet, or give out room numbers. We suggest that patients designate a family member or friend as the person to call if they are unable or choose not to take calls themselves.