Temporary Visitor Restrictions

Stephens Memorial Hospital Visitor Policy Update

Consistent with our commitment to help prevent further community spread of COVID-19 and to safeguard our colleagues, we are implementing further changes to our visitor policies. These measures are effective Friday, March 20.

Visitor Restrictions

No visitors will be permitted at Stephens Memorial Hospital except in the following circumstances:

  • Pediatrics (One parent/guardian at a time allowed in all areas)
  • Obstetrics: (One spouse/birthing partner allowed in labor and delivery area)
  • Day surgery: often called outpatient or ambulatory surgery (one person involved in care)
  • End of Life: One visitor at a time for patients likely to expire within 24 hours (all areas)
  • Extraordinary Circumstances: (one person at a time), if presence is necessary for communication with care team or patient support (e.g., patient with disabilities). The determination may be made only by attending physician or designee, and record in the medical record, if feasible)
  • Patient discharges: One person allowed for the purpose of picking up a patient for discharge. 

Visitation at Emergency Department/ Ambulatory settings / Outpatient Procedural Areas:

One person allowed as an escort, only if the patient requires their help with mobility, support or communication with care team, such necessity to be determined by triage or care providers. Escorts will be encouraged to drop-off patients when possible.

For all exceptions permitted above, only one person over the age of 18 may be on Stephens Memorial Hospital campus to visit/escort/accept discharge of patient.

All visitors/escorts are subject to screening. Visitors/escorts with respiratory symptoms will not be allowed to enter Stephens Memorial Hospital facilities. Visitor/escorts must 1) perform hand hygiene prior to entering and upon leaving the patient’s room/care area; and 2) remain at least six feet from the patient at all times (as much as possible).

These restrictions are for the protection of patients, employees, visitors, and the public, and consistent with guidance from governmental authorities, and are adopted for the purpose of reducing the potential for propagation of the COVID-19 virus. These restrictions are imposed by order of WMH’s President and Chief Medical Officer.

All public use of conference and community space is suspended indefinitely. This includes cancelling all events open to the public and/or community groups and meetings at any of our facilities.

Internet Access

Free Wireless Internet connections are available for all patients and visitors. Download Wireless Access instructions on how to configure your computer or call the Help Desk at 207-662-6400.

Non-Smoking Campus

For the health and safety of our patients, visitors, employees, and the community, all Stephens Memorial Hospital owned and leased properties are tobacco-free, including parking areas. This policy applies to anyone on any SMH campus, including patients, employees, contractors, and visitors.

For tobacco treatment information, contact the Maine Tobacco Helpline toll-free 800-207-1230.

Café at Stephens

The Cafe features a self-service coffee bar and a vending machine. The refrigerated vending machine is stocked with food items that are prepared daily by the Stephens Memorial Hospital Food and Nutrition Services department providing a range of healthy food options. The area also features comfortable seating and access to free Wi-Fi.

Public Restrooms

Public restrooms are located on by Central Registration and near drawing lab. We ask that visitors do not use patient bathrooms.

Telephone Calls

It is our policy to give telephone callers a patient's telephone number and to connect them through to the room unless the patient has specified otherwise. We want to be helpful to friends and relatives, but we are primarily concerned with protecting the privacy and confidentiality of our patients. Therefore, we will not give telephone callers details about condition, divulge whether or not a patient is out of surgery yet, or give out room numbers. We suggest that patients designate a family member or friend as the person to call if they are unable or choose not to take calls themselves.

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