Notice of Nondiscrimination

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Discrimination is against the law

MaineHealth organizations meet all applicable federal civil rights laws. MaineHealth organizations do not exclude people, treat them differently, or otherwise discriminate because of race, color, national origin, age, religion, ethnicity, culture, language, physical or mental disability, socioeconomic status, sex (including pregnancy, sexual orientation, and gender identity or expression), inability to pay or because payment for services would be made under Medicare, Medicaid or the Children's Health Insurance Program.

MaineHealth provides:

1. Aids that help people with disabilities communicate effectively with us, such as:
   • Written information in other formats (large print, audio, accessible electronic formats, other formats)
2. Interpreter and translation services for deaf, hard-of-hearing and limited English proficient (LEP) patients at no cost to patients or families

If you need any of these services, contact the appropriate Patient Relations Coordinator listed on this page. If you believe a MaineHealth organization has failed to provide these services or discriminated in another way on the basis of your age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation or gender identity of expression, you can file a grievance by contacting the appropriate Patient Relations Coordinator listed on this page:

You can file a grievance in person or by mail, fax or email. If you need help filing a grievance, a Compliance Coordinator is available to help you. You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at https://www.hhs.gov/civil-rights/filing-a-complaint/index.html