Skip to main content

Southern Maine Health Care Launches COVID-19 Phone Line

April 14, 2020

This community phone line is staffed by SMHC medical professionals who can answer questions and connect people to appropriate resources.

Southern Maine Health Care launched a community phone line to answer questions about the COVID-19 pandemic. The community can call (866) 722-5165 7 days a week, Monday – Friday 8:00 a.m. to 5 p.m. and Saturday – Sunday 9:00 a.m. to 2 p.m.

All calls will be answered by medical professionals who can connect callers with the appropriate medical or community resources. When appropriate, callers will be connected to SMHC clinicians to assess symptoms, instruct on how to self-monitor at home or determine the need for testing.

“We are responding to clear community need for more information and guidance during this pandemic,” said Nathan Howell, SMHC President. “Our hospitals and physician practices have been receiving hundreds of calls a day and this centralized phone line will help answer questions quickly, provide direction and connect people to the best resources.”

People who have a primary care doctor at Southern Maine Health Care should call their doctor’s office directly with questions or concerns.

The most important thing people can do is to follow the CDC’s guidelines for slowing the spread of the coronavirus: Maintain social distancing, stay at home as much as possible, practice good hand hygiene, cover coughs and sneezes and stay home full time when you have symptoms.

Visit https://mainehealth.org/healthy-communities/coronavirus for more resources and information.

 

About Southern Maine Health Care
Southern Maine Health Care (SMHC) is a national award-winning healthcare organization with a non-profit mission “to improve the health and health care of the communities we serve.”  SMHC includes a full service, acute care medical center in Biddeford, with York County’s only inpatient mental health unit. Emergency care, surgical services and diagnostic and therapy services are available at SMHC’s Medical Centers in Biddeford and Sanford. SMHC offers primary care and multi-specialty physician services, diagnostic and therapy services and Walk-In Care centers in York County communities including Biddeford, Kennebunk, Saco, Sanford and Waterboro. SMHC is Joint Commission accredited and has been recognized for quality excellence by numerous outside organizations. SMHC is part of the MaineHealth system, a growing family of health care services in northern New England. To learn more, visit smhc.org.   

Media Contact
Allison Kenty
207-283-7233
akenty@smhc.org

News from Around MaineHealth

View All
MaineHealth establishes safety protocols and sets priorities for bringing back some services amid COVID-19
Universal masking, screening and testing protocols are already in place as the health care system brings back surgeries and other procedures for those patients for whom waiting could have medical consequences.
MaineHealth program aims to keep Mainers covered when a COVID-19 job loss means losing health insurance
The MaineHealth "Access to Care" team connects patients with programs that provide support amid the financial turmoil brought on by the pandemic.
Southern Maine Health Care Launches COVID-19 Phone Line
This community phone line is staffed by SMHC medical professionals who can answer questions and connect people to appropriate resources...
MaineHealth team members see roles change during COVID-19 outbreak but without layoffs or loss of pay
Fighting the pandemic means some assignments have changed, and some are logging fewer hours, but all employees are receiving the full pay and benefits they had prior to the outbreak.
Area chief executives lend support to blood drive conducted by MaineHealth and the American Red Cross
The COVID-19 outbreak doesn’t diminish the need for donated blood for patients with other urgent and serious conditions, but it is having a severe impact on donations.
MaineHealth Welcomes Susan Ahern, Vice President of Innovation
MaineHealth is pleased to welcome Susan Ahern as Vice President of Innovation, a new systemwide role responsible for planning and development of the MaineHealth Innovation Center.
SMHC Revises Visitation Restrictions in Place in Response to COVID-19 Outbreak
The new rules are effective immediately for Southern Maine Health Care locations. They are intended to safeguard patients, visitors and staff during the coronavirus outbreak.
MaineHealth to suspend elective procedures, non-urgent office visits in response to COVID-19 outbreak
The decision is meant to better position the health system to care for those impacted by the coronavirus outbreak and reduce community spread of the disease.
Southern Maine Health Care puts new visitation restrictions in place in response to COVID-19 outbreak
The new rules are effective immediately for SMHC locations. They are intended to safeguard patients, visitors and staff during the coronavirus outbreak.
New testing procedures reveal new cases of COVID-19
The first presumptive positive case in Maine is followed by additional presumptive positive cases detected at MaineHealth organizations.