Notice of Nondiscrimination

Discrimination is against the law

MaineHealth and its member organizations meet all applicable federal civil rights laws. MaineHealth and its member organizations do not discriminate on the basis of race, color, national origin, age, disability, or sex. MaineHealth and its member organizations do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

MaineHealth and its member organizations provide:

  1. Free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the appropriate Civil Rights Compliance Officer listed below. 

If you believe that MaineHealth or a member organization has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by contacting the appropriate Civil Rights Compliance Officer as listed below:

Organization Civil Rights Compliance Officer
MaineHealth

Mark Grandonico
110 Free St.
Portland, ME 04101
Email: grandm@mainehealth.org
Phone: 207-661-7103
TTY: 711 (Maine Relay Service)
Fax: 207-661-7100

Coastal Healthcare Alliance
(Pen Bay Medical Center and Waldo County General Hospital)

Ann Hollyday
Pen Bay Medical Center 
6 Glen Cover Drive 
Rockport, ME 04856 
Email: ahollyday@penbayhealthcare.org
Phone: 207-921-8260

Franklin Community Health Network

Regina Stefanelli
111 Franklin Health Commons
Farmington, ME 04938
Email: rstefanelli@fchn.org
Phone: 207-779-2227
TTY: 207-779-2662
Fax: 207-779-2240

 LincolnHealth

Wayne Printy
P.O. Box 417
Boothbay Harbor, ME 04538
Email: Wayne.Printy@lchcare.org
Phone: 207-633-8413
TTY: 1-800-225-5254
Fax: 207-563-4599

 Maine Behavioral Healthcare

Melania Turgelsky
78 Atlantic Place
South Portland, ME 04106
Email: turgem1@mmhp.mainehealth.org
Phone: 207-661-6481
TTY: 711 (Maine Relay)
Fax: 207-842-7783

 MaineHealth Care at Home

Vicki Erickson
15 Industrial Park Road
Saco, ME 04072
Email: verickson@mhcah.org
Phone: 207-284-4566
TTY: 1-877-297-3428
Fax: 207-282-4148

 Maine Medical Center Julia Dalphin
22 Bramhall St.
Portland, ME 04102
Email: dalphj@mmc.org
Phone: 207-662-5546
TTY: 207-662-4900
Fax: 207-761-3092
 Memorial Hospital Patient Advocate
3073 White Mountain Highway
North Conway, NH 03860
Email: PatientAdvocate@MemorialHospitalNH.org
Phone: 603-356-0642
TTY: 603-356-4988
Fax: 603-356-4993
 NorDx Dawn Morong
301A U.S. Route 1
Scarborough, ME 04074
Email: morond2@mmc.org
Phone: 1-800-773-5814
TTY: 711 (Maine Relay Service)
Fax: 207-661-8014
 Southern Maine Health Care Patricia Kasmarek
1 Medical Center Dr.
Biddeford, ME 04005
Email: pakasmarek@smhc.org
Phone: 207-283-7337
TTY: 207-283-7028
Fax: 207-283-7028
 Spring Harbor Hospital Jennifer Hunt-MacLearn
123 Andover Rd.
Westbrook, ME 04092
Email: hunt_maclj@MaineBehavioralHealthcare.org
Phone: 207-661-6247
TTY: 711 (Maine Relay Service)
Fax: 207-761-2108
 Western Maine Health Martha Holden
181 Main St.
Norway, ME 04268
Email: holdenma@wmhcc.org
Phone: 207-744-6136
TTY: 207-743-1597
Fax: 207-743-1566

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Civil Rights Compliance Officer is available to help you.

You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.

Language Assistance Services

Français (French): ATTENTION : Si vous parlez français, des services d'aide linguistique vous sont proposés gratuitement.

Español (Spanish): ATENCIÓN: si habla español, tiene a su disposición servicios gratuitos de asistencia lingüística.

繁體中文 (Chinese): 注意:如果您使用繁體中文,您可以免費獲得語言援助服務。

Oroomiffa (Oromo): XIYYEEFFANNAA: Afaan dubbattu Oroomiffa, tajaajila gargaarsa afaanii, kanfaltiidhaan ala, ni argama.

Tiếng Việt (Vietnamese): CHÚ Ý: Nếu bạn nói Tiếng Việt, có các dịch vụ hỗ trợ ngôn ngữ miễn phí dành cho bạn.
(TTY: 711).

العربية (Arabic)

ملحوظة: إذا كنت تتحدث اذكر اللغة، فإن خدمات المساعدة اللغویة تتوافر لك بالمجان. اتصل برقم 1-207-662-1000 (رقم ھاتف الصم والبكم: 711).

ខ្មែរ (Cambodian): ប្រយ័ត្ន៖ បើសិនជាអ្នកនិយាយ ភាសាខ្មែរ, សេវាជំនួយផ្នែកភាសា ដោយមិនគិតឈ្នួល គឺអាចមានសំរាប់បំរើអ្នក។

Русский (Russian): ВНИМАНИЕ: Если вы говорите на русском языке, то вам доступны бесплатные услуги перевода.

Tagalog (Tagalog – Filipino): PAUNAWA: Kung nagsasalita ka ng Tagalog, maaari kang gumamit ng mga serbisyo ng tulong sa wika
nang walang bayad.

Deutsch (German): ACHTUNG: Wenn Sie Deutsch sprechen, stehen Ihnen kostenlos sprachliche Hilfsdienstleistungen zur
Verfügung.

ภาษาไทย (Thai): เรียน: ถ้าคุณพูดภาษาไทยคุณสามารถใช้บริการช่วยเหลือทางภาษาได้ฟรี โทร.

Thuɔŋjaŋ (Nilotic – Dinka): PIŊ KENE: Na ye jam në Thuɔŋjaŋ, ke kuɔny yenë kɔc waar thook atɔ̈ kuka lëu yök abac ke cïn wënh cuatë piny.

한국어 (Korean): 주의: 한국어를 사용하시는 경우, 언어 지원 서비스를 무료로 이용하실 수 있습니다.

Polski (Polish): UWAGA: Jeżeli mówisz po polsku, możesz skorzystać z bezpłatnej pomocy językowej.

日本語 (Japanese): 注意事項:日本語を話される場合、無料の言語支援をご利用いただけます。

Call for Language Assistance:

Franklin Community Health Network: 207-778-6031

LincolnHealth:

  • Miles Campus: 207-563-1234
  • St. Andrews Campus: 207-633-2121

Maine Behavioral Healthcare: 1-844-292-0111

Maine Medical Center: 207-662-1000 (TTY: 711)

MaineHealth Care at Home: 1-844-220-5901

Memorial Hospital: 603-356-5461 ext. 2120

NorDx: 207-396-7830

Pen Bay Medical Center: 207-921-8000

Southern Maine Health Care: 207-283-7662 (TTY: 207-283-7028)

Waldo County General Hospital: 207-338-2500

Western Maine Health/Stephens Memorial Hospital: 207-743-5933

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