Notice of Nondiscrimination

Discrimination is against the law

MaineHealth organizations meet all applicable federal civil rights laws. MaineHealth organizations do not discriminate on the basis of race, color, national origin, age, disability, or sex. MaineHealth organizations do not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.

MaineHealth organizations provide:

  1. Free aids and services to people with disabilities to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  2. Free language services to people whose primary language is not English, such as:
    • Qualified interpreters
    • Information written in other languages

If you need these services, contact the appropriate Compliance Coordinator listed below. 

If you believe a MaineHealth organization has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance by contacting the appropriate Compliance Coordinator as listed below:

Organization Compliance Coordinator

Mark Grandonico
110 Free St.
Portland, ME 04101
Phone: 207-661-7103
TTY: 711 (Maine Relay Service)
Fax: 207-661-7100

Coastal Healthcare Alliance
(Pen Bay Medical Center and Waldo County General Hospital)

Ann Hollyday
Pen Bay Medical Center 
6 Glen Cover Drive 
Rockport, ME 04856 
Phone: 207-301-8260

Franklin Community Health Network

Joanna Backman
111 Franklin Health Commons
Farmington, ME 04938
Phone: 207-779-2227
TTY: 207-779-2662
Fax: 207-779-2240


Wayne Printy
P.O. Box 417
Boothbay Harbor, ME 04538
Phone: 207-633-8413
TTY: 1-800-225-5254
Fax: 207-563-4599

 Maine Behavioral Healthcare

Russell Thayer
123 Andover Road
Westbrook, ME 04092
Phone: 207-661-6331
TTY: 711 (Maine Relay)
Fax: 207-761-2108

 MaineHealth Care at Home

Vicki Erickson
15 Industrial Park Road
Saco, ME 04072
Phone: 207-284-4566
TTY: 1-877-297-3428
Fax: 207-282-4148

 Maine Medical Center Julia Dalphin
22 Bramhall St.
Portland, ME 04102
Phone: 207-662-5546
TTY: 207-662-4900
Fax: 207-761-3092
 Memorial Hospital Patient Advocate
3073 White Mountain Highway
North Conway, NH 03860
Phone: 603-356-0642
TTY: 603-356-4988
Fax: 603-356-4993
 NorDx Dawn Morong
301A U.S. Route 1
Scarborough, ME 04074
Phone: 1-800-773-5814
TTY: 711 (Maine Relay Service)
Fax: 207-661-8014
 Southern Maine Health Care Patricia Kasmarek
1 Medical Center Dr.
Biddeford, ME 04005
Phone: 207-283-7337
TTY: 207-283-7028
Fax: 207-283-7028
 Spring Harbor Hospital Jennifer Hunt-MacLearn
123 Andover Rd.
Westbrook, ME 04092
Phone: 207-661-6247
TTY: 711 (Maine Relay Service)
Fax: 207-761-2108
 Western Maine Health Martha Holden
181 Main St.
Norway, ME 04268
Phone: 207-744-6136
TTY: 207-743-1597
Fax: 207-743-1566

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, a Compliance Coordinator is available to help you.

You also can file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at, or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201

1-800-368-1019, 800-537-7697 (TDD)

Complaint forms are available at

Call for Language Assistance:

MaineHealth Organization
Franklin Community Health Network 207-778-6031
LincolnHealth, Miles Campus 207-563-1234
LincolnHealth, St. Andrews Campus 207-633-2121
Maine Behavioral Healthcare 1-844-292-0111
MaineHealth Care at Home 1-844-220-5901
Maine Medical Center 207-662-0111 (TTY: 711)
Memorial Hospital 603-356-5461 ext. 2120
NorDx 207-396-7830
Pen Bay Medical Center 207-301-8000
Southern Maine Health Care 207-283-7662 (TTY: 207-283-7028)
Spring Harbor Hospital 1-844-292-0111
Waldo County General Hospital 207-338-2500
Western Maine Health/Stephens Memorial Hospital 207-743-5933

ATTENTION: MaineHealth provides free interpreter services. For assistance, please call the MaineHealth organization listed above that is most convenient for you.

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