Putting patients and their families first means focusing on the health outcomes that are important to them. It involves informing and involving patients and their families in a care plan, providing care
that is respectful and responsive to individual preferences, and ensuring that a patient’s values guide clinical decisions. Patient-centered care at MaineHealth empowers patients and their families to
become active participants in their care and helps them achieve their best health outcome.
Goal: MaineHealth will deliver high-quality, safe, effective, patient-centered care, and will aspire to top decile performance in nationally benchmarked metrics.
A positive patient and family experience at MaineHealth is of paramount importance. We must live our values by ensuring well-coordinated care, providing information in easily understood terms, ensuring physical and emotional comfort, and involving patients and their families in the care plan. Each and every care team member is empowered to enhance our patients’ experiences based on compassion, mutual respect, and partnering with patients and their families.
Goal: MaineHealth will aspire to top-quartile performance in nationally benchmarked measures of patient experience in all facets of the care delivery system.
Each of us, whether we provide direct care to patients or support direct caregivers, is a member
of the MaineHealth care team. And the correlation between an engaged, supported care team and
superior organizational performance is well established.
Health care provider organizations with
higher engagement scores have higher quality scores, lower infection rates, higher safety scores, higher
patient experience scores, and lower overall turnover and vacancy rates. Engagement is an operational
imperative. MaineHealth must nurture a culture that enables members of the care team to perform
their best; fully commit to the health system’s goals and objectives; contribute to a positive patient
experience; and enhance their own well-being.
Goal: MaineHealth will aspire to achieve top-quartile performance in nationally benchmarked measures
of care team engagement.
Our team members are the most important asset in the pursuit of our mission and vision.
They are the core of our success and are valued for the care they deliver, the work they perform, and
the passion they demonstrate for high-quality care each day.
Talent management is intensely competitive in health care, as well as in other industries. Contributing
factors include labor shortages, our regions’ — and the country’s — aging population, slow population
growth in our region, and a wide range of employment choices. To succeed, we must deliver
breakthrough strategies that position our health system for success. MaineHealth must invest in
innovative recruitment and retention efforts while providing attractive and targeted education and
training opportunities to team members through the advancement of career pathways, both internally
and with external partners.
Goal: We will exceed the national median in retention and recruitment performance through the deployment
of innovative programs, with education and training experiences that advance our mission and vision.
MaineHealth’s commitment to population health improvement differentiates our system from others and forms the basis for innovative, proactive initiatives that measurably improve the health status of individuals and communities alike. MaineHealth’s vision has supported this unique focus for two decades.
The health system acknowledges the impact of a community’s environment, individual behaviors and public policy in addition to clinical care on overall health status. We must broaden our focus beyond the disease prevention and wellness strategies historically implemented and adopt actions that more deeply impact the social determinants of health and reduce health disparities.
Goal: MaineHealth will continue to lead and collaborate in the development and implementation of disease prevention initiatives and adopt innovative strategies that measurably and positively impact the determinants of health and the overall health of our service area.
As the largest health system in our region, MaineHealth is uniquely capable of having a profound impact on the affordability of health care in the communities we serve. We must seize the opportunities available to us to further reduce the cost of care delivered by our health system and improve the overall value proposition. MaineHealth, within its purview, will continue to take action to manage the total cost of care and make care more affordable for the residents of our region.
Goal: MaineHealth will aspire to deliver health care services at a cost below the national median.