We are conveniently located in the Androscoggin Valley Medical Arts Center.
Monday through Friday from 7:00 a.m.-5:00 p.m.
- We are accepting new patients
- Same day appointments are often available.
- We offer 24-hour call coverage when the office is closed, including weekends and holidays. Simply call the medical practice and listen to the instructions on how to reach the on call provider. If you do not need immediate help, you can leave a message on our answering machine and we will return your call during office hours.
- If you have any questions, please feel free to give our office a call at 207-897-6601and someone will be happy to help you.
Please contact us at least 48 hours before you will need to have prescriptions refilled.
If you are unable to make your appointment, 24-hour advance notice is appreciated whenever possible. This allows us to open up that time for another patient needing care.
In an extreme emergency, such as loss of consciousness, chest pain, severe breathing problems, or major bleeding, call your emergency service number (usually 911) first. Do not delay emergency care by calling our office or the hospital. Afterward, if necessary, call your physician for further advice and coordination of your emergency care.
Franklin Memorial Hospital, Franklin Health Pediatrics, Farmington Family Practice and Livermore Falls Family Practice all participate in the Raising Readers program, the statewide network of hospitals and medical practices that gives books to Maine children.
Giving a book to each child at birth and at all well-child visits from two months to five years presents providers with the opportunity to stress to parents the importance of reading aloud to their child, and to give suggestions about how to use the books. Research shows that reading to children daily helps their brains grow and develop, and promotes literacy skills and educational attainment.
Pediatrician Dr. Gabriel Civiello serves as a clinical advisor for this program funded by the Libra Foundation, led and administered by MaineHealth in collaboration with Eastern Maine Health System, and with support from the Barbara Bush Children’s Hospital at Maine Medical Center.
is a nationally recognized childhood obesity prevention program based in Maine, that encourages increasing servings of fruits and veggies each day; decreasing hours of recreational screen time; increasing physical activity; and avoiding sugary drinks. As a Let’s Go! Health Care Site of Distinction, Franklin Health Livermore Falls Family Practice has Let’s Go! posters with the 5-2-1-0 message for daily behavior change in patient waiting rooms and all exam rooms; providers determine patients’ body mass indexes, percentiles and weight classifications; and providers use the 5-2-1-0 Healthy Habits Questionnaire at well-child visits as a tool to have a respectful conversation around healthy eating and active living.
Having clinical social workers alongside health care providers is a new model being used at Franklin Health primary care medical practices. Social workers perform behavioral health services on the spot, as well as by primary doctor referral, providing assessment and diagnosis, and brief counseling for patients of all ages. Your doctor or nurse may ask you to take a moment to meet our practice’s social worker.
Social Worker Services
Provide assessment, diagnosis, education, and therapeutic interventions to help identify strengths, access supports, and increase coping skills to better meet patients' needs.
Connections to Resources
Connect you to needed resources including crisis services, case management, long-term therapy, medication management, support groups, substance abuse services, and children’s services.
Social workers assess and treat a wide range of emotional and behavioral health concerns such as:
- Mood disorders
- Relationship issues
- Trauma experiences
- Grief and loss
- Attention issues
- Disruptive behaviors
- Child developmental issues
- School-based performance concerns
- Identity issues
- Substance abuse
- Chronic illness
- Phase of life issues
Access to a patient portal called MyChart is given to all Franklin Health patients. MyChart, a free secure website that lets you see your health information online. It will allow you to:
Request and manage your appointments
Review your health summary
View your lab or test results
Communicate securely with your care team
Request prescription refills
Make an online payment
At your next scheduled appointment you will receive an activation code and instructions for enrolling in MyChart/
The MyChart customer support team can be reached 24 hours a day at 855-255-2300 (toll-free).
On January 31, 2020 Franklin Health Livermore Falls Family Practice received word that it had earned the National Committee for Quality Assurance (NCQA) credential for heart/stroke recognition. The program provides clinicians with tools that support delivery of high-quality care to patients with cardiovascular disease (CVD) or who have had a stroke.
To earn NCQA recognition, clinicians submit data demonstrating that they meet specific criteria for the five clinical performance measures comprising the Heart/Stroke Recognition Program including:
- Blood pressure control
- Use of aspirin or another antiplatelet
- Smoking and tobacco use cessation assistance
- Body mass index screening
- Statin therapy for patients with cardiovascular disease
NCQA is a private, nonprofit organization dedicated to improving health care quality. NCQA accredits and certifies a wide range of health care organizations. It also recognizes clinicians and practices in key areas of performance. NCQA’s Healthcare Effectiveness Data and Information Set (HEDIS®) is the most widely used performance measurement tool in health care. NCQA’s website (ncqa.org) contains information to help consumers, employers and others make more-informed health care choices.