Primary Care

All five Franklin Health primary care medical offices have received recognition for being patient-centered medical home models, a widely recognized symbol of quality that is only earned by successfully passing rigorous and thorough reviews.

Recognition demonstrates that the practices have the tools, systems and resources to provide their patients with the right care at the right time, including:

  • Same day appointments as needed
  • Expanded hours
  • 24/7 access to a provider, and
  • Direct delivery of behavioral health services by licensed clinical social workers as needed.

Research shows that medical homes can lead to higher quality and lower costs, and improve patients and providers’ reported experiences of care.

Physician Referral Service

If you need assistance in finding a health care provider please call our Physician Referral Service: 1-800-450-2075.

Patient Portal

Access to a patient portal is given to all Franklin Health primary care patients with computer access. A patient portal is a secure online website that gives patients convenient 24-hour access to personal health information from anywhere with an Internet connection. Using a secure user name and password, patients can view their test results, office visit summaries, medication list, and request prescription refills and appointments. Patient portals enhance patient-provider communication, empower patients, support care between visits and, most importantly, improve patient outcomes.

Don’t have access? Please contact your physician practice for information.

Need help paying for your prescriptions?

The MedAccess program for Franklin County can help. MedAccess is funded by MaineHealth and is administered at eight Maine hospitals including Franklin Memorial Hospital. Call 779-2834 or 1-877-275-1787. Email

Need help quitting tobacco?

For assistance in quitting, call the Maine Tobacco Helpline at 1-800-207-1230 for free, confidential support by phone for smokers who want to quit.

Quitting Tobacco

Are you confused about professional abbreviations?

MD, DO, FNP, PA-C...what does it all mean?

Professional Abbreviations

Provider Referrals: Right to Obtain Services from a Different Provider

We value our patients. If your provider refers you for an additional health care service or procedure, or makes a recommendation that you see a specialty provider, you have the right to obtain services from a different provider. We encourage you to contact your insurance company to discuss the cost of the service or procedure, as costs may vary by provider. A description of the service or the applicable medical codes or current procedural terminology codes may be needed by the insurance company, and we are happy to provide you with that written information upon request.