For Patients and Caregivers
Patients have the right to choose who will be his/her home care provider. When it is time to make home health care arrangements for you or your loved one, we hope you will place your trust in MaineHealth Care at Home. For over a century, we have been "at home" caring for our patients throughout Southern and Mid-Coast Maine.
If you are not offered MaineHealth Care at Home as a choice for your home care, you may inquire directly to your provider or file a complaint to:
Department of Human Services
(800) 452-1999 (toll free)
Monday through Friday, 8:00 a.m. - 5:00 p.m.
MaineHealth Care at Home maintains a comprehensive program for outcome-based quality improvement. Our efforts include participation in the National Outcome Based Quality Improvement Program, collaboration with the Northeast Health Care Quality Foundation and utilization of a comprehensive benchmarking service though Strategic Healthcare Programs. In addition to these efforts, we contract with NRC Picker, an industry leader on collecting and analyzing patient experience and satisfaction outcomes.
Important Notice on Quality Measures
The Centers for Medicare and Medicaid Services (CMS) publishes Home Health Compare for the home health industry. To learn more and review findings go to www.medicare.gov
- Home Care & Hospice Alliance of Maine - A statewide association promoting education and advocacy for the home care industry
- National Association for Home Care