For General Inquiries and to contact staff:
This line is staffed by Referral Specialists who will answer questions, and help clarify insurance coverage for home health care. Referral Services are available seven days per week.
Physicians and others in the health care community may refer patients via fax. Faxes may be sent to 1-207-775-5521
Physician Order Line
For physician orders, or home health plan of care changes for your active patients, please call our Physician Order Line at 1-800-257-9099 and speak directly with a nurse. The Physician Order Line is available seven days per week.
Upon request, we can arrange in-services to professional staff on topics to include:
- Home health benefits and services
- Eligibility and reimbursement programs
- Care topics to include wound care, telehealth, diabetes, rehabilitation programs, post-operative joint replacement services, and palliative care.
In addition, our Provider Relations Team works with the healthcare community to facilitate services that ensure a smooth transition home from a hospital or skilled care facility. We also have assigned liaisons to member hospitals to help facilitate referral and care transitions.
If you are interested in arranging an on-site informational session, please call 1-800-660-4867 and ask for Provider Relations.
On January 1, 2015, the Centers for Medicare & Medicaid Services (CMS) made additional changes to the Face-to-Face (F2F) documentation requirements that are part of the eligibility standards for all Medicare home health agencies. When referring to home health, the certifying physician must include documentation that substantiates:
- Need for skilled services
- Homebound status
- Services under a physician plan of care
- Face-to-Face encounter occurred 90 days prior to or 30 days within the home health start of care
To learn more about F2F documentation requirements and to print Referral/ F2F forms, please view the links below:
MaineHealth Care at Home maintains a comprehensive program for outcome-based quality improvement. Our efforts include utilization of a comprehensive benchmarking service though Strategic Healthcare Programs.
In addition to these efforts, we contract with a national consulting firm to survey our patient satisfaction.
Important Notice on Quality Measures
The Centers for Medicare and Medicaid Services (CMS) publishes Home Health Compare for the home health industry. To learn more and review findings go to http://www.medicare.gov/
Please do not submit resumes to this email address. If you are interested in an open position, please check out our Careers page.