Billing

Thank you for choosing NorDx for your health care needs. Part of our continuing service to you is the proper handling of your bills.

We will bill primary insurance plans for your services. We will bill the secondary insurance plans with which NorDx has a contractual arrangement. We will provide filing assistance for those secondary insurance plans with which NorDx has no contractual arrangement. It is necessary that you provide us with complete information so that your insurance may be accurately billed.

Please note, each claim requires a valid diagnosis. This information comes from the ordering physician. In the event a diagnosis is not listed on the order accompanying your specimen, claim submission to your insurance will be delayed. You may be asked to assist us by contacting your physician to provide the missing diagnostic information.

Submitting Claim Forms

The requirement for submission of claim forms varies among employers and insurers. You are responsible for the prompt completion and submission of any claim forms required. Most plans that require claim forms will not make any payment until they have received the form. Prompt completion will expedite the clearing of your balance. If you are not sure if a claim form is required for your plan, ask your employer or insurance agent.

Advance Beneficiary Notice

We bill your insurance as a part of our service to you. Please remember that you, not your insurance plan, are ultimately responsible for all charges. We accept personal checks made out to NorDx, MasterCard, Visa, and Discover.

Price Quote

NorDx is committed to providing consumers with pricing information so they may better anticipate and understand their financial responsibilities and make informed health care decisions. To request pricing estimates/quotes for laboratory testing, please contact the NorDx Customer Service Department, Monday – Friday, 6:00 a.m. – 7:00 p.m. at 207-396-7830 or toll free at 800-773-5814

Charity Care

We recognize and accept the Maine Medical Center Charity Care Guidelines.

Overpayments

In the event of an overpayment, we will credit any existing balance in your name. A credit balance resulting from multiple insurance payments will be refunded to you only after a determination is made of insurance company obligation (coordination of benefits).

Insurance Non-Payment

If your insurance company (except Medicare and Medical Assistance) does not pay within a reasonable period and/or rejects claims in part or full, you may be billed directly for the unpaid balance.

Health Insurance Coverage varies and all services may not be covered. We do not negotiate payments with your insurance company and, while terms such as customary, reasonable, or prevailing may be used to limit coverage, payment of our charges remains your obligation.

Our billing department will help you answer any billing questions you have and resolve any issues.

Free Medical Care for Those Unable to Pay

NorDx provides free care to eligible people who are patients of NorDx clients up to 200% of the poverty level.  Only necessary medical care is given as free care. If you do not qualify for free medical care, you may ask for a fair hearing. We will tell you how to apply for a free hearing.  You will be asked if you have insurance of any kind to help pay for your care. You may also be asked to show that insurance or government program will not pay for your care.

 Free Care Guideline  Maine DHHS Chapter 150 Requirement  NorDx Free Care
Size of Family
150% of FPL  200% of FPL
1
$19,140 $25,520 
2 $25,860 $34,480 
3
$32,580 $43,440 
4
$39,300 $52,400 
5
$46,020 $61,360 
6
$52,740 $70,320 
7
$59,460 $79,280 
8
$66,180 $88,240 
For each additional person, add  $6,720 89,960 
Discount applied  100%  

Free Care for Those Unable to Pay

Health care can be very expensive. If you are struggling to pay your bills, you can apply for Free Care, even if you have insurance. This program can help pay for costs not covered by your insurance. Click the orange button to view and complete the application. Be sure to include proof of your current household income, including all of the items listed below that apply to you.

 •  Four of your most current pay stubs
 •  Self-employed patients can provide most recent tax return
 •  Social Security income statement
 •  Pension letters
 •  Unemployment or workers compensation benefits statement
 •  Proof of other income you have received such as alimony, training stipends, or lottery winnings

Once all your information has been received, you will hear from us within 30 days. If you have any questions, please call us at 207-396-7820, or toll free at 888-393-4243.

Free Care Form

Update your Information

Use the following links to make updates to your information. We recommend that you use Chrome, rather than Internet Explorer, as your browser when using these forms:

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