Thank you for choosing NorDx for your healthcare needs. Part of our continuing service to you is the proper handling of your bills. To offer the best possible service to you in this area, please be aware of the following: 

We will bill primary insurance plans for your services. We will bill the secondary insurance plans with which NorDx has a contractual arrangement. We will provide filing assistance for those secondary insurance plans with which NorDx has no contractual arrangement. It is necessary that you provide us with complete information so that your insurance may be accurately billed.

Please note, each claim requires a valid diagnosis. This information comes from the ordering physician. In the event a diagnosis is not listed on the order accompanying your specimen, claim submission to your insurance will be delayed. You may be asked to assist us by contacting your physician to provide the missing diagnostic information.

Submitting claim forms

The requirement for submission of claim forms varies among employers and insurers. You are responsible for the prompt completion and submission of any claim forms required. Most plans that require claim forms will not make any payment until they have received the form. Prompt completion will expedite the clearing of your balance. If you are not sure if a claim form is required for your plan, ask your employer or insurance agent.

We bill your insurance as a part of our service to you. Please remember that you, not your insurance plan, are ultimately responsible for all charges. We accept personal checks made out to NorDx, MasterCard, Visa, and Discover.

Price Quote

NorDx is committed to providing consumers of healthcare services with pricing information so they may better anticipate and understand their financial responsibilities and make informed healthcare decisions. The NorDx Customer Service Department offers pricing estimates/quotes for laboratory testing. To request pricing, please contact the NorDx Customer Service Department, Monday – Friday, 6:00 a.m. – 7:00 p.m. at 207-396-7830 or toll free at 800-773-5814. 

Charity Care

We recognize and accept the Maine Medical Center Charity Care Guidelines.


In the event of an overpayment, we will credit any existing balance in your name. A credit balance resulting from multiple insurance payments will be refunded to you only after a determination is made of insurance company obligation (coordination of benefits).

Insurance Non-Payment

If your insurance company (except Medicare and Medical Assistance) does not pay within a reasonable period and/or rejects claims in part or full, you may be billed directly for the unpaid balance.

Health Insurance Coverage varies and all services may not be covered. We do not negotiate payments with your insurance company and, while terms such as customary, reasonable, or prevailing may be used to limit coverage, payment of our charges remains your obligation.

Our billing department will help you answer any billing questions you have and resolve any issues.

Free Medical Care for Those Unable to Pay (2017)

NorDx provides free or reduced cost care to eligible people who are patients of NorDx clients up to 175% of the poverty level.  Only necessary medical care is given as free care. If you do not qualify for free medical care, you may ask for a fair hearing. We will tell you how to apply for a free hearing.  You will be asked if you have insurance of any kind to help pay for your care. You may also be asked to show that insurance or government program will not pay for your care.

Size of Family 150% of Poverty Level  175% of Poverty Level
1 $18,090
2 $24,360 $28,420
3 $30,630 $35,735
4 $36,900 $43,050
5 $43,170 $50,365
6 $49,440 $57,680
7 $55,710 $64,995
8 $61,980
 Each Additional Person, add $6,270 $7,315

175% of Poverty Level
175% of Poverty Level
175% of Poverty Level

Free Medical Care for Those Unable to Pay

Paying for your healthcare can cost a lot. We want to make sure you get all the help you need. With this letter is an application to request Free Care. You can still apply for Free Care even if you have insurance. It can help you pay for costs not covered by your insurance.

 Please fill out and return the application. Also, include proof of your current household income. Here are examples of proof of income. Please include all of the items below that apply to you.
 •  Four of your most current pay stubs.
 •  Self-employed patients can provide most recent tax return.
 •  Social Security income statement.
 •  Pension letters.
 •  Unemployment or workers compensation benefits statement.
 •  Other proof of income you have received such as alimony, training stipends, or lottery winnings.

 If we need more information to complete this process we will contact you. Once all your information has been received, you can expect to hear from us within 30 days.
 If you have any questions, please contact our office at 207-396-7820 or toll free at 888-393-4243.

Free Care Form

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