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What to expect in 2025
Your hard work inspires us every day, and we are committed to providing resources that enhance your physical, emotional, financial and social well-being while celebrating the impact you have on our patients and communities.
MaineHealth’s Works on Wellness (WOW) will be celebrating over two decades of supporting care team member well-being with a new approach. As a result, the existing Personify Health/Virgin Pulse partnership with MaineHealth will end on February 28, 2025.
Rewardable actions and Healthy Payback reimbursements will pause starting January 1 and return in early 2025 with a new offering! You will have access to the Personify Health platform in January and February.
What to do before February 28:
- Redeem your earned rewards/cash! If you have money in your Personify Health/Virgin Pulse account, please redeem your cash by February 28.
- To confirm redeemed rewards on mobile, navigate to Rewards > My Earnings > view full statement.
- To confirm redeemed rewards on desktop, navigate to Rewards > My Earnings, under rewarding interval dropdown select “yearly.” When you select My Earnings and Spending, you can view when and where you spent your rewards!
- How to redeem cash: You can spend your earned Rewards Cash in several different ways. You can spend your Rewards Cash in the Personify Health Store, redeem one of the available gift cards, or donate it if you're feeling charitable! Click here for tips to redeem cash.
- For any data you may wish to extract, including any biometric information (glucose, cholesterol, blood pressure, A1c) you may have entered, log into your account. Click on Home > Stats > Select Biometric Value.
Need assistance?
Contact the HR Support Center at 207-661-4000 for questions for:
- Healthy Payback or WOW programming
- Steps to redeem your rewards
Contact Personify Health for:
- Issues logging into your account
- Issues with redeeming your rewards
Email: support@personifyhealth.com
Personify Health support hotline: 833-483-0836
Live chat: Monday–Friday, 2 am–9 pm ET
Additional WOW Health & Well-Being Programs
- Stress Management and Resiliency Resources - Explore educational topics, relaxation practices, and additional resources that can help you to increase your ability to live life more in balance.
- Stress Free Now - Cleveland Clinic's clinically proven, 6-week online course teaches you how to practice relaxation techniques and gives you real-life strategies for managing your body's reaction to stress. This program offers lifetime access and is eligible for Healthy Paybacks.
- Resources for Living - Resources for Living is a 24/7 free and confidential resource program designed to provide support, information and referrals for issues like handling stress and overload, navigating the health care system, finding child care and so much more.