Medical Records

At MaineHealth, the privacy of your health information is a top priority. All MaineHealth locations follow strict guidelines that secure your medical records in accordance with your rights, and with federal and state regulations. You, or your legal representative, have the right to inspect and obtain a copy of your medical records. We do not offer walk-in services but can provide records electronically, on paper, on a USB flash drive, or on a compact disc (CD). Upon request, we will also send a copy of your medical records to another health care provider.

How do I request a copy of my medical records?

The fastest and easiest way to submit a request is through MyChart, the MaineHealth patient portal. If you don't have a MyChart account, this video will help you sign up. Call 855-255-2300 for MyChart assistance.

Most MaineHealth patient medical records are available at no cost through MyChart. If you don't have a MyChart account, this video will help you sign up. Call 855-255-2300 for MyChart assistance.

To request medical records through MyChart:

  1. Log in to MyChart.
  2. Click Your Menu in the top left corner
  3. Look for the My Records section and click Request My Records
  4. Follow the instructions to complete your request.

Your medical records will be delivered to your MyChart account within seven to ten business days. Records that require a provider’s approval for release may take longer.

Fees for paper copies:

There may be a “reasonable cost-based fee” for copying protected health information in accordance with the State of Maine or New Hampshire Statutes. The exact fee amount will not be determined until the request has been fulfilled, at which time an invoice will be sent. In some cases, fees may be required prior to releasing the records requested. We accept payment by check, exact cash or credit/debit card.

There is no charge for:

  • Records delivered electronically through MyChart
  • Paper records that are sent directly to another health care provider

To request medical records by mail, fax or email:

Please allow us time to process your request. Requests are usually completed within 7-10 days but may take up to 30 days. We will contact you if your request will be delayed or if we cannot fulfill your request.

Please note:

  • Your medical records will include protected health information related to care at all MaineHealth locations.
  • You must complete ALL FIELDS on our Authorization to Release Protected Health Information form per the form instructions. If any information is missing from the form, or if the form is not signed and dated, your request may be delayed or returned.
  • Authorization requests signed by your legal representative must also include a copy of one of the following documents:
    • Legal guardianship papers
    • Advance directive or health care power of attorney, for patients unable to make health care decisions
    • Designation of a personal representative, which allows the representative to act on the patient's behalf with regard to personal health information

Fees for paper copies:

There may be a “reasonable cost-based fee” for copying protected health information in accordance with the State of Maine or New Hampshire Statutes. The exact fee amount will not be determined until the request has been fulfilled, at which time an invoice will be sent. In some cases, fees may be required prior to releasing the records requested. We accept payment by check, exact cash or credit/debit card.

There is no charge for:

  • Records delivered electronically through MyChart
  • Paper records that are sent directly to another health care provider

For immediate continuity-of-care requests, you or your health care provider may submit a request to have your health information sent directly to another health care provider's office.

If your health care provider is submitting the request, they should:
 

  • Create a written request on their business letterhead
  • Write "STAT" at the top of the request
  • Note the patient's name, date of birth, date of service and health information being requested
  • Fax the written request to 207-761-3092

If you are submitting the request, please:

  • Complete our Authorization to Release Protected Health Information form
  • Complete, sign and date the form.
    • Enter the health care provider's office and contact information in the Release Information To section
  • Include a legible photocopy of a valid photo identification (your driver’s license, military ID or state issued ID).
  • Write "STAT" at the top of the completed form
  • Fax the completed form and photocopy to 207-761-3092

Note: Please mail all subpoena-related documents, non-patient directed requests, and/or audit requests to:

Health Information Management Department
301C US Route One
Scarborough, ME 04074

To request the medical records of a deceased patient:

Records can be released to anyone whom the patient authorizes (in writing) to receive them. If an expiration date is not noted, the authorization is valid for one year.

All imaging results (computed tomography (CT), magnetic resonance imaging (MRI), ultrasound, etc.) are available for release to patients*, providers or medical offices via Nuance PowerShare.

* Patients who would like to receive their imaging electronically through PowerShare should submit their request through MyChart, or complete an Authorization Form and email or fax it to the Film Library. Be sure to include your email address.

Please call 207-662-2328 for assistance with urgent requests.

MaineHealth does not maintain birth certificates. Birth certificates can be obtained from the City or Town Clerk’s office in your area or, via the Maine or New Hampshire Vital Records offices.

Maine

New Hampshire

To request a medical record amendment:
 

Please see our Notice of Health Information Privacy Practices for more information on the amendment process.

It's easy to make a MyChart account. Watch our short video to learn how.

MyChart Video Screen Shot

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Already have an account?

Log in to MyChart
 

Questions?

We are here to help Monday - Friday from 7:30 am to 4 pm. Closed on weekends and holidays.

Phone: 207-662-2211

Email: RecordRequests@MaineHealth.org

Language Assistance

MaineHealth provides free interpreter services.

Patient Rights & Privacy

Learn more about our health information privacy practices and your rights as a MaineHealth patient.