MaineHealth Text Messages

If you signed a MaineHealth cell phone consent form, you may have already received text messages from us. We only send text messages if you have:

• Given us permission by signing our cell phone consent form
• Indicated that texting is your preference

If you do not consent to receive MaineHealth text messages, you will continue to receive a voice call. 

If you are interested in receiving text messages, ask to sign the cell phone consent form at your next MaineHealth appointment.

You can unsubscribe from MaineHealth text messages any time. Simply reply to our message with the word STOP.  You must unsubscribe from each text message category separately. Text message categories include:

• Appointment reminders
  • "MaineHealth: John has an appointment on Monday 12/11 at 10:00am (arrive by 9:45am) with Melissa Abbott at 123 Maine Street in Portland. Reply YES to confirm, NO to cancel, or STOP to unsubscribe. Msg/data rates may apply."
• Registration reminders
  • "Hello John, this is MaineHealth. Please complete eRegistration in MyChart today for your upcoming visit on 1/24/2024 by clicking this link. Reply STOP to unsubscribe. Msg/data rates may apply."
• Billing notifications
  • "Thank you for your copay payment of $20.00 to MaineHealth for an upcoming visit. Payment method: MasterCard XXXX, Authorization code: XXXX. View details. Reply STOP to unsubscribe. Msg/data rates may apply."

After you reply STOP to one of these messages, you will receive the following reply:

• "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to re-subscribe”.

You may choose to receive some MaineHealth text messages, but not all. For example, you can unsubscribe from billing notifications and still receive appointment reminders. Again, just reply STOP to the message type you no longer wish to receive. 

To stop receiving text messages please unsubscribe directly from your mobile device. 

You can unsubscribe from MaineHealth text messages any time. Simply reply to our message with the word STOP.  You must unsubscribe from each text message category separately. Text message categories include:

• Appointment reminders
  • "MaineHealth: John has an appointment on Monday 12/11 at 10:00am (arrive by 9:45am) with Melissa Abbott at 123 Maine Street in Portland. Reply YES to confirm, NO to cancel, or STOP to unsubscribe. Msg/data rates may apply."
• Registration reminders
  • "Hello John, this is MaineHealth. Please complete eRegistration in MyChart today for your upcoming visit on 1/24/2024 by clicking this link. Reply STOP to unsubscribe. Msg/data rates may apply."
• Billing notifications
  • "Thank you for your copay payment of $20.00 to MaineHealth for an upcoming visit. Payment method: MasterCard XXXX, Authorization code: XXXX. View details. Reply STOP to unsubscribe. Msg/data rates may apply."

After you reply STOP to one of these messages, you will receive the following reply:

• "You have successfully been unsubscribed. You will not receive any more messages from this number. Reply START to re-subscribe”.

You may choose to receive some MaineHealth text messages, but not all. For example, you can unsubscribe from billing notifications and still receive appointment reminders. Again, just reply STOP to the message type you no longer wish to receive. 

Yes, your security is our priority. MaineHealth text messages adhere to HIPAA guidelines and the content of our messages is regularly reviewed and updated for your privacy.