While you are at SMHC, a confidential record will be kept by your health care team. This record contains your medical history, details of your treatment, and the progress you have made while in the hospital. As a patient of SMHC, you may obtain a copy of your record according to hospital policy. When you are admitted to the hospital, the forms you sign give SMHC permission to release pertinent information to your insurance company, if it is requested.
Generally, your health care information is strictly confidential and will not be released without your prior consent. Southern Maine Health Care may, however, disclose to another health care provider or health care facility information necessary for the purposes of diagnosis, treatment or care in an emergency situation. If you would like a copy of your records, you can contact the Health Information Management Services Department at 207-294-5700.
Release of Information
If you would like a copy of your medical record, please print and complete the Authorization to Release Healthcare Information and mail or fax it to the address below. We cannot accept e-mail requests for copies of medical records. The patient's original signature or authorized representative's original signature is required.
Mail or Fax to:
HIMS Correspondence Office
Southern Maine Health Care
One Medical Center Drive
Biddeford, ME 04005
Please include your name, address, and phone number in case we need to contact you.
Birth certificates can be obtained from the City Clerk's office at Biddeford City Hall. The City Clerk can be reached by phone at 207-284-9307.
About Your Privacy and Confidentiality
Your medical record is private and confidential. Southern Maine Health Care will safeguard your record and any related computerized information and only allow others to access it when you give us the authority to do so. The hospital and its medical staff hold in confidence all information about you, including medical, social, family, and financial matters. The only exception is when the hospital is permitted or required by law to report information (such as infectious diseases) to the State. If you need more information, you may call the Health Information and Management Services Department (HIMS) at 207-294-5700 during business hours, 8:00 a.m. until 4:30 p.m., Monday through Friday.
When you were a patient in the hospital and signed the "release of information" section of the hospital's Patient Consent Form, you gave Southern Maine Health Care the authority to release information to other healthcare organizations, facilities, or individuals who provided care for you after you left the hospital. It also authorized Southern Maine Health Care to provide specific information in your medical record to your insurance company or to other parties paying for your care (including your employer). You may cancel this authorization at any time by contacting the Manager of HIMS at 207-294-5714.