The Registration Process
All patients (excluding emergency patients) register for services in Central Registration located on the first floor of the hospital. During the registration process, pertinent medical information will be obtained that is vital to your hospital record. All patient information is held in strict confidence. Please bring your medical insurance cards. If you have an Advance Directive (living will), you may want to bring a copy unless the hospital already has it on file. All inpatient rooms are private rooms to provide you with the utmost privacy and comfort.
It is your right to accept or refuse medical treatment. Your doctor must clearly explain the advantages and risks of any procedures, tests or treatments. Based on this information, you must give your permission for such care. You have the right to refuse any treatments. This process is called informed consent.
Financial Aid Information
Financial assistance is available, to determine qualification for our free care or financial assistance programs (including CarePartners and MedAccess), please download a copy of our financial assistance policy by clicking here or contact Patient Financial Services at 207-887-5100 or toll-free at 866-804-2499.
Tissue & Organ Donation
Waldo County General Hospital, in conjunction with the New England Organ Bank, participates in a tissue and organ donation program. For more information on organ donation and to register to be a donor, please visit http://neob.org/
Items from Home
We suggest you bring a robe, slippers and personal toiletries. Hospital sleepwear will be provided. If you are currently on medication, bring your medicine or bring a complete updated list of medication with the times and dosage amount. It is important for your safety that we have an accurate list of all current medicines you are taking. Your medicines will be returned to you when you are discharged. Please leave other valuables such as rings, important papers, or large sums of money at home. Waldo County General Hospital cannot be responsible for lost or stolen items. If necessary, you may make arrangements to store valuables in the safe. While we take every reasonable precaution to protect your personal belongings, including eyeglasses and dentures, the hospital does not assume responsibility for them. If you wear dentures, contact lenses or a hearing aid, please inform your nurse so you can be given a protective container if needed.
One of your nursing staff will visit your room every hour to check on your pain, position, possessions and personal needs.
During this time we will be:
- checking on you and your well being
- monitoring your comfort and pain
- helping you move and change positions
- assisting with trips to the bathroom
The nursing staff will also make sure you have easy access to
- bedside table
- water or beverages
- call light for assistance
- urinal or bedpan
If you are sleeping, the nursing staff will not awaken you for comfort rounds. We understand how important sleep is to recovery. You may receive a survey after you go home, we hope that you will take the time to give us your feedback. We use your feedback to recognize our staff and learn how to improve.
Surgical Family Waiting Room
There is a quiet waiting area on the first floor reserved for the families of surgical patients. Arrangements can be made with the switchboard to advise the family as soon as a report from the recovery room is available.
In addition to the lobby waiting area, there are areas on all levels where visitors may wait or where patients may visit with guests.
Chaplains are available upon request. If you would like a visit from your own pastor or chaplain, arrangements can be made by notifying a staff member.
Mail & Flowers
Incoming mail and flowers are received at the front desk and delivered to patient rooms via our volunteer organization. Postal stamps may be purchased at the front desk and outgoing mail may be given to a member of the nursing staff or unit secretary.
Breakfast is served at 8:00 a.m.; lunch at 12:00 p.m. and dinner at 5:00 p.m.
If family members and visitors wish to eat at the hospital, they are invited to visit the BEST Café located on the basement level of the hospital. The café hours are from 6:00 a.m. – 6:30 p.m. daily for sandwiches, snacks and beverages. Hot meals are available from 6:00 a.m. – 10:00 a.m.; 11:00 a.m. – 2:00 p.m. and 4:45 p.m. – 6:30 p.m. Visitors are asked to refrain from bringing food and drink for patients unless they check first with the nurse.
Vending machines are available for visitor use any time and are located on the first floor in the emergency department waiting room.
The hospital gift shop is located in the lobby and offers baby items, cards, stuffed animals, snacks and more. The shop is not-for-profit and all proceeds are donated to the hospital. Gift shop hours are: 10:00 a.m. – 3:30 p.m., Monday – Friday.
The goal of the staff at Waldo County General Hospital is to provide you and your family with the best possible care. If you have any suggestions, questions or concerns, please contact the specific department or administration and let us know how we may better serve you. Administration can be contacted Monday-Friday 7:30 a.m. – 4:00 p.m. by calling 207-338-9302.
To give you an opportunity to evaluate your care and to give us an opportunity to improve patient care, Waldo County General Hospital participates in a written Patient Perception of Care Survey. If you receive a survey in the mail, the staff at Waldo County General Hospital would appreciate it if you and your family complete the survey and return it in the envelope provided. All of your responses are confidential. Your suggestions may help us better serve you, your family and the community in the future.
A Guide to Hospital Billing
Waldo County General Hospital is committed to fulfilling our mission of providing quality and compassionate healthcare services to you. To ensure the success of our commitment, we must be financially responsible. Our goal is to receive payment for services rendered in the most efficient, timely, and patient friendly manner possible. You can speak to a MaineHealth Patient Financial Services Representative, Monday - Thursday, 8:00 a.m. - 6:00 p.m. and Friday, 8:00 a.m. - 5:00 p.m. at 207-887-5100 if you have questions about your bill. Please click here for more payment and billing information.
Financial Aid Information
Financial assistance is available, to determine qualification for our free care or financial assistance programs (including CarePartners and MedAccess), please contact Patient Financial Services at 207-887-5100 or toll-free at 866-804-2499.
The goal of the staff at Waldo County General Hospital is to provide you and your family with the best possible care. If you have any suggestions, questions or concerns please contact the specific department or administration and let us know how we may better serve you. Administration can be contacted Monday-Friday 7:30 a.m. – 4:00 p.m. by calling 207-338-9302. To give you an opportunity to evaluate your care and to give us an opportunity to improve patient care, Waldo County General Hospital participates in a written Patient Perception of Care Survey. If you receive a survey in the mail, the staff at Waldo County General Hospital would appreciate it if you and your family complete the survey and return it in the envelope provided. All of your responses are confidential. Your suggestions may help us better serve you, your family and the community in the future.
Waldo County General Hospital believes each patient deserves safe, quality medical treatment and compassionate care. The listed rights and responsibilities support our commitment to this belief.
As a patient or legal patient representative, you have a right to:
- Confidentiality and privacy
- Considerate, respectful care
- Communicate with family members or friends
- The names and roles of people providing care
- Information about your diagnosis, treatment and prognosis
- Assist to plan your care and treatment
- Information and treatment for pain management
- Consent to or refuse treatment; consent to or refuse to participate in research
- Information about transfer and continuity of care
- Information on other care choices when inpatient hospitalization is no longer appropriate
- Be free from restraint or seclusion when used as coercion, discipline or convenience
- Ask for a consultation
- Have an Advance Directive
- Review the medical record and obtain a copy, if desired, in a reasonable time-frame
- Be notified of hospital relationships with other healthcare agencies providing your care
- Request an itemized statement on hospital charges and information on payment methods
- Not be charged for treatment for serious harm resulting from preventable mistakes and adverse events as defined by state law
- Be notified of non-coverage of services
- File a grievance with the hospital or state on a patient care complaint and have the complaint heard and addressed in a timely manner
As a patient or legal patient representative, you have a responsibility to:
- Give care providers accurate health information
- Ask questions when an instruction or information is not understood
- Participate in treatment decisions including pain management
- Respect the privacy and rights of other patients
- Respect care providers, equipment and facilities
- Provide accurate insurance information and arrange payment for care when needed
- Accept responsibility for outcomes when refusing treatment
- Accept responsibility for lifestyle choices in conflict with recommended treatment
- Inform administration about concerns
- Share ideas for improvement of care
- Provide the hospital with a copy of your Advance Directive
- Accept that the hospital is not required to fulfill your request for a treatment or service if the responsible practitioner does not deem it to be medically necessary or appropriate.