Medical Records

Health Information Management (Medical Records)

The Health Information Management Department is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with patient's rights and federal and state regulations. For additional information regarding health records and privacy, please click here for the Notice of Health Information Privacy Practices.

How do I obtain a copy of my health information/medical records?

A patient or their legal representative may inspect and/or obtain a copy of their health information, or have copies of their records sent to another facility elsewhere. You may request a copy of your records on paper, on USB flash drive, or on a compact disc (CD).

A completed and signed Authorization to Release Protected Health Information form along with valid identification is required for copies of records to be released. To request the form be faxed or mailed to you, please call 207-743-1562, ext.6912. You may also pick up a copy of the form at the Health Information Management Department located at Stephens Memorial Hospital, 181 Main Street, Norway, Maine 04268.

Please send completed, signed and dated forms to the Health Information Management Department by mail to 181 Main Street, Norway, ME 04268. You may also fax your form to 207-743-1585.

How long will it take for the copies to be processed?

Processing times may vary depending on the complexity of your request; however in most cases requests are completed within seven business days from the date of receipt.

Is there a charge associated with my request for copies?

If the request is more than 10 pages, there may be a reasonable cost-based fee for copying protected health information in accordance with the State of Maine Statutes. The exact fee amount will not be determined until the request has been fulfilled, at which time an invoice will be sent. In some cases, fees may be required prior to releasing the records requested.

What is MyChart?

MyChart gives you the ability to access your health information at your convenience, through a secure website. MyChart allows you to be actively involved in your health care, the ability to communicate with your providers, and help you stay informed. Click here for more information about MyChart.

Additional Questions

We are happy to assist you if you have additional questions. Please contact us during our hours of operation at 207-743-1562, ext.6912.

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